Terms & Conditions
BOOKING AT Nica Acro with Ozart Movement CO
By completing an online reservation/payment, you accept these Terms and Conditions as a binding contract between Nica Acro on behalf of yourself and any other members of your booking. Nica Acro cannot accept your booking without a completed online reservation. Your spot at Nica Acro is secured and reserved by paying a minimum non-refundable deposit of approximated 20-30% of the cost of your training, per guest (depending on program) . This deposit is non-transferable. A written/emailed confirmation sent to you by us means that we have accepted your booking. Please check carefully all the details of your booking before you make payment; after this we cannot accept responsibility for incorrect details.
Full payment of tuition is due by the due date sent in your registration email, which is 2 weeks before the first day of the retreat or residency program you are registered for. It is your responsibility to pay your tuition on time and correctly once we send the payment-due email. If we do not receive your payment by the due date (as noted on your registration email confirmation), we may send you an overdue email. If we do not receive a response from the overdue email within 72 hours of sending it, your registration will be canceled and given to someone else. Any deposit and/or payments previously paid for that retreat/residency will not be refunded or transferred to any other programs. If you respond to the overdue email with a promise to pay, you will have 72 hours to pay your balance due plus a late fee of 10% of your balance due. If you do not pay in full on time, you forfeit your spot in the program or retreat as well as all payments made for it. No refunds, no credits.
Venmo and Zelle have daily and weekly sending limits, we highly recommend using Wise for transfers. It is your responsibility to plan accordingly so that your payments are made on time.
Last-minute bookings must be paid for in full at the time of booking.
We accept payment by Zelle or Venmo (for US domestic transfers). For international payments, we accept Wise or PayPal (a 3%-4.5% service fee must be added to all PayPal payments.) Please ensure that we receive the full amount for your retreat. It is your responsibility to cover any shortfalls in payments before arrival at your retreat. For example, if the transfer service (PayPal, Wise, etc.) takes a service fee from our receiving end, you will be responsible for paying us the amount of the service fee taken. We recommend doing research on your payment, especially for international payments, before sending the payment. PayPal’s service fees are sometimes hidden from the sender. Wise’s service fees are always upfront before sending payments.
Bookings that have not been paid in full by the payment due date will be treated as a cancellation. We may offer a discount to some students or last-minute discount places – this does not affect the status of any guests who have previously paid the full price, and no discount will then become due to them.
EMAIL ID & TELEPHONE
It is vital that we have a valid email address. If you change this, you should inform us immediately. We correspond by email and WhatsApp.
ARRIVAL AND DEPARTURE TIMES
You are free to arrive at any time on the first day, we encourage arriving a day early to help acclimate change of environment and enjoy the local scenery before the retreat begins. For extra day requests at our sister accommodation in Granada, please include the request on your registration form and we will do our best to accommodate. If your flight is delayed or canceled, you are required to contact us by whatsapp, email or text the contact number which will be provided before you travel. On your departure day, please be ready to check out of your room by 11 am. Room Check-In and Check-Out times are 2 pm and 11 am, respectively. Guests may request Early Check-In and Late Check-Out subject to availability. If you arrive before check-in time, you may leave your bag in our community area and enjoy the beach while waiting for your room to be ready. If you are leaving after check-out time, you may also leave your bags in the front office until you depart.
CANCELLATION POLICY
Please note that Nica Acro retreats are limited to a small number of attendees, to allow for a more personable, intimate experience.
All retreat purchases and reservations are non-refundable. No exceptions to this policy can be made for any reason; therefore, holiday insurance with
a cancellation policy to cover any such rare occurrence is strongly recommended.
You may cancel your Nica Acro retreat, provided that the cancellation is made by the person submitting the registration form and is communicated to us in writing. Cancellation will take effect from the day that the written request is received by us.
Once registration is confirmed, no refunds will be issued if you cancel.
Deposits are non-refundable and non-transferable.
- Cancel more than 60 days before the 1st day of the retreat: 60% of your tuition paid (not including deposit) can transfer toward a future Nica Acro retreat within 18 months of cancellation.
- Cancel 30-60 days before the 1st day of the retreat: 40% of your tuition paid (not including deposit) can transfer toward a future Nica Acro retreat within 18 months of cancellation.
- Cancel up to 30 days before the 1st day of the retreat: 20% of your tuition paid (not including deposit) can transfer toward a future Nica Acro retreat within 18 months of cancellation.
Once you apply your credit to another retreat, there will be no more credits if you cancel. In other words, if you cancel your registration for a retreat that you paid for with credit from a previous retreat, you will forfeit the credit entirely.
If you cancel and cannot attend a future retreat, you may gift the amount of tuition paid to someone else toward a future Nica Acro retreat within 18 months of cancellation.
We will not be responsible for cancellations by guests, and will not be refunding/discounting for being late, leaving early, flight cancellation, travel delays, personal illness, family illness/problems, natural disaster events, epidemics, COVID pandemic, or political unrest. If you cancel your attendance at a retreat for any reason, the cancellation policy will apply. We strongly encourage you to have adequate travel insurance in place at the time of booking, to protect yourself against possible cancellation risks. Make sure your policy covers the full cost of the retreat fee, as well as unexpected cancellation, trip delay, losses, and other risks. Please bring the policy with you in case of an emergency.
Nica Acro holds no responsibility for missed and delayed flights or missed transfers. No refunds or alternatives will be made for any part of the Retreat not attended as a result.
Once your Nica Acro retreat has commenced, no unused portion of your retreat will be credited or repaid in the event of cancellation by you.
Nica Acro reserves the right to cancel retreats with inadequate participant interest, in which case all money paid to Nica Acro will be refunded minus any service fees. Refunds will be made with either Venmo, Zelle, bank transfer, or Wise for non-US accounts/clients not including any service fees paid when the initial payment was made. The recipient of the refund is responsible for any service fee charged by the 3rd party provider when the refund is issued. Nica Acro cannot be held responsible for any personal expenses, such as airline tickets due to changes in itineraries or retreat cancellations.
RIGHT TO CHANGES
Nica Acro reserves the right to amend booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, illness, riots, and or matters concerning participants' safety, operational circumstances such as damage caused by fire or storms, or the villa/s becoming unusable due to utility company work or lack of services, leaks, repair work, or any other such reason. In these circumstances, the booking may need to be adjusted accordingly. Nica Acro is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which make it necessary to alter the normal booking schedule. We advise that your travel insurance covers holiday curtailment.
Once a Nica Acro program has begun, all payments are final. If a Nica Acro program is interrupted by any reason beyond our control, not limited to but including war, adverse weather conditions, illness, riots, and or matters concerning participants' safety, operational circumstances such as damage caused by fire or storms, any period of time lost during a Nica Acro program is lost to all parties involved. No refunds or credits will be made for time lost due to any of the above reasons. Nica Acro is dedicated to creating and maintaining a safe space for guests, and will do everything possible to improve unexpected and undesirable circumstances.
Where a teacher or facilitator advertised for a retreat is not able to teach due to reasons outside our control, we reserve the right to replace them with another teacher or facilitator.
Due to teacher cancellations or any other situations outside our control, we reserve the right to make any changes to our retreats, programs, courses, or teachers. Alternative arrangements will be offered, but we do not accept responsibility for any costs incurred, including airfare and travel plans.
TRAVEL INSURANCE
It is your responsibility that you arrange, or ensure you have, appropriate comprehensive travel and health insurance. This includes cover for illness, personal injury, and travel delay/cancellation. We assume that such a policy is in force before you depart. You should bring the policy with you in case of an emergency.
You should ensure that your insurance has the relevant cover for you to participate in aerial classes, fitness activities, nature excursions, and any other activities that may be included in the retreat you have chosen.
PHOTOGRAPHY
We will at times take photographs during retreats for our website and promotional material, including adverts. You agree to have your photograph taken. If you are sensitive about this, please let the retreat manager know this when you arrive.
Nica Acro retains all copyright license rights and exclusively owns all photographs and material displayed on its website. This information may not be copied or used for any other purpose.
GUEST POLICIES
We do not allow loud music and try to maintain a peaceful resort. However, we have no control over noise that may be generated by our surrounding community. On occasion, our neighbours or others on the beach may have a celebration which we must tolerate or embrace.
Bliss Circus guests must be respectful and must not engage in offensive, illegal, or immoral acts. Should this be a situation, or should a guest become a nuisance to staff at Nica Acro, then we reserve the right to ask a guest to leave our premises or suspend their activities if it is appropriate to do so, without any compensation.
OUR RESPONSIBILITY
We are responsible for providing the services listed on our website, where it is within our control. Nica Acro cannot guarantee that all items listed on our website will be functional at all times, however, all endeavors will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners/operators of the retreat/s are not the guardians of any customer's safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death, or other damage, loss, or theft to the customer, his property, or his family, heirs, or assigns. The liability of Nica Acro is limited to a total of the booking price irrespective of the title/claim.
PERSONAL BELONGINGS
Any valuables left at the property are the guests’ sole responsibility and neither Nica Acro nor the staff can be held responsible for any loss or damage of personal property. Nica Acro is not responsible for any lost or stolen items during your stay.
LIABILITY/
YOUR HEALTH
All aerial, yoga, exercise, and any other retreat activities are undertaken at your own risk. For your own wellness and safety, you must comply fully with all and any health and safety regulations introduced by Nica Acro. It is your responsibility to ensure that you are medically, mentally, and physically fit and able to use our facilities and participate in any of our retreat activities, including aerial arts, fitness, acrobatics, yoga, and swimming. Customers who have injuries or mental or physical illnesses are advised to seek doctor’s advice prior to attending our retreat. Nica Acro is not liable for any injuries you may contract during a retreat.
If you have any health conditions, including mental health conditions, you will need to inform Nica Acro of these.
Nica Acro accepts no liability for loss, damage, injury, or illness while you are on holiday with us, or for any travel costs to or from the retreat site.
DRUGS, MEDICINES & ALCOHOL POLICY
Nica Acro encourages a healthy lifestyle. Occasional enjoyment of legal substances is permitted.
Nica Acro does not tolerate the abuse of any drugs or medicines (legal or not). Daily use or abuse of substances that may result in altered states and/or affect other participants’ experiences will not be tolerated. If a resident breaks this drugs & alcohol policy, they will be required to leave without refund or credit. If you are considering being a participant in one of our programs and have a dependent relationship with drugs or alcohol, Nica Acro will not be a good fit for you at this time.
LOST AND FOUND
On your last day, please ensure you have packed all personal belongings safely before leaving the Retreat. Any items forgotten or lost will not be the responsibility of Nica Acro to recover and return back to you.
WEATHER CONDITIONS
Weather conditions can be unpredictable, and can change quickly and significantly. Nica Acro cannot be made liable for unpleasant or unsuitable weather conditions, and no refunds or adjustments are made for such conditions. In the event of an extreme weather emergency, Bliss Circus management and staff will do our best to guide all participants to safety, but ultimately each person must take responsibility for their own choices and actions regarding safety. In the event of an evacuation before or during a program at Nica Acro, Nica Acro is not responsible for any costs incurred to participants due to travel, flight changes, accommodations outside of Nica Acro, personal items, medical needs, or anything else.
CONSTRUCTION WORK
NicaAcro cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers, or neighbors, it is important to note that we are not responsible for such work and we are unable to stop such work from taking place and we are unable to control the level of noise. Nica Acro cannot be held responsible for any building works that take place during your retreat. No refunds can be given in the event of nearby construction.
FORCE MAJEURE
Means any unusual and unforeseeable circumstances beyond our normal control, the consequences of which could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding, and adverse weather conditions. In the event of any of the above, refunds or compensation payments cannot be made.
We are exempt from fulfilling our contractual obligations for causes that could not be anticipated and/or are beyond our control, including an act of God, act of man, act of government, and other impersonal events or occurrences. That being said, we have integrity and will endeavor to provide you with the services mentioned and hopefully exceed your expectations. Whilst all reasonable efforts will be taken to ensure this, it may be necessary in some circumstances, e.g., extreme weather or environmental conditions outside our control, to relocate guests to another resort or venue of similar standard in the locality. In such cases, a supplement may apply.
PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS
Nica Acro reserves the right to correct any printing or typing errors, omissions, or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
PRIVACY POLICY
We will not knowingly give your personal information to anybody else (except where required to do so by authorities). We will retain your information, and from time to time we may contact you with our promotional and Nica Acro or Ozart Movement-related information.
CONTRACT, COMPLAINTS AND SUGGESTIONS
Nica Acro is confident that you will not have any cause for concern during your retreat. However, if you should have any problems during your stay, this should first be brought to the attention of the retreat manager. If you are not satisfied with the local resolution, then any further comments or suggestions should be put in writing, within 14 days of your return, specifying the problems to: Ozartmovement@gmail.com